Popup Pal Privacy Policy

Popup Pal is a trading name of CODEHARDY LTD (Company Number: 15543466), registered in England and Wales. This Privacy Policy explains how Popup Pal ("we", "us", or "our") collects, uses, and protects your personal information.

By using Popup Pal, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Account Information: Name, email address, password.
• Event Preferences: Interests and preferred event types.
• Location Data: If you enable location services, we collect location information to show nearby events.
• Payment Information: Collected and processed securely by Stripe (we do not store card details).
• Device Information: IP address, device type, operating system, and usage data.
• Analytics Data: Data collected via tools like Google Analytics to help us understand how you use the Platform.

2. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve the Popup Pal Platform.
• Process event ticket purchases and payments.
• Personalise your experience (e.g., recommend local events).
• Send you important communications (e.g., event updates, notifications).
• Send promotional communications (you can opt out at any time).
• Monitor and analyse usage patterns to improve our service.

3. Push Notifications

We may send you push notifications about events and offers. You can manage your notification preferences in your device settings.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Event Organisers: Basic contact details if necessary for ticketed events.
• Service Providers: Payment processors (Stripe), analytics providers (Google), and IT support services.
• Authorities: If required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand how you interact with Popup Pal.
• Improve functionality and personalise content.
• Deliver targeted advertisements through platforms like Google and Meta.

You can control cookie settings through your browser or device preferences.

6. Data Security

We implement security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights (GDPR)

If you are in the UK or EU, you have the right to:

• Access the personal information we hold about you.
• Request correction of incorrect or incomplete data.
• Request deletion of your data.
• Object to processing or request data portability.
• Withdraw consent at any time (e.g., unsubscribe from marketing).

To exercise your rights, please contact us at support@popuppal.co.uk.

9. Third-Party Services

Our Platform may contain links to third-party services. Your use of these services is governed by their respective privacy policies, not ours.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any material changes via email or in-app notification. Continued use of the Platform after updates constitutes acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at legal@popuppal.co.uk.